FAQs

Pricing for our custom decorated sugar cookies starts at $52 per dozen. The final cost depends on the level of detail, number of colors, and quantity of shapes and designs you choose. Creating custom cookies is an intricate process that involves a high level of craftsmanship and attention to detail. Each cookie is hand-decorated, often requiring multiple layers of icing, precise color matching, and sometimes the use of custom-made cookie cutters and edible prints. This dedication to quality ensures that every cookie is not only delicious but also a beautiful and personalized work of art. Feel free to reach out for a personalized quote based on your specific needs and design preferences! If needed, we can always adjust design details to better fit your budget.

We offer three delicious basic flavors: Almond, Vanilla, and Chocolate. Our signature flavor and client favorite is the Almond sugar cookie, known for its delightful taste and soft texture. Flavors must be ordered in quantities of at least one dozen per flavor. Throughout the year, we also release limited-time flavors to celebrate different seasons. Keep an eye out for these special treats to add a unique twist to your custom cookie orders!

YES! I have a direct-to-food printer and can print any image on a cookie. That means I can print photographs, art work, logos and other high quality images that you choose!

Your payment in full is required up front so that I can source your cute cutters, spectacular sprinkles, fabulous food colors and the perfect packaging. If your payment is not received within 48 hours of the invoice being issued, your order will be released to the next person in line. Your payment also secures your cookie date. And by date – I mean the date you pick up cookies, we’re not going for a night out – unless you need one. Ha-Ha! When you receive your invoice, you will be able to click on the link and pay directly with a credit or debit card.

All Pre-Sales have a specific pick up date and time window. For Custom Cookies, pick-up days and times are set upon ordering, this is because other people need their cookie fix too. Please put that cookie pick-up date in your calendar. Pick-up location will be at my home, on the west side of Carpentersville, (you will receive the address – when you order cookies). Delivery can be an option if you live within 10 miles of Carpentersville, IL. However, a $15.00 delivery fee will be applied. I love a good drive, especially if I pass a Starbucks :) Once you pick-up your order (thanks again, by the way), what happens to your cookies is all on you! Keep ‘em safe, keep ‘em secure, keep ‘em cool and keep ‘em away from the dog. I am a baker, not a miracle maker.

No show = No cookies Your cookies are best enjoyed fresh. Not showing up at the agreed upon pick-up time, forfeits your order. I do build in a 30 minute grace period. But take heart, after that your cookies will be donated to a family in need. If you need to reschedule your pick-up, no problem…but please reach out no later than 4 days prior to your scheduled date. If your event has been rescheduled – you may still pick up your cookies on the scheduled date. Sealed cookies stay fresh for up to 3 months in the freezer! Weather Clause If pickup is impossible due to inclement weather, your order will be heat sealed for a later pickup date. Unfortunately, no refunds can be offered due to weather (darn snow), but I will make sure your order is kept as fresh as possible!

I typically ask for a 2 week order time so that I can source all of the supplies and cutters I need. While My Cookie Cottage can’t accommodate all last minute orders, I will try my best to do so. However, orders placed with a turnaround time of under 6 days will require a rush fee of $25

Any pictures you send as inspiration will be just that...inspiration. I would never want to directly steal someone else's work. Your cookies may not be an absolute replica. but I’ll try to keep themes and colors close!

Copyrighted images (think Star Wars, Disney and Cocomelon) are protected and I won’t be able to replicate these baked goods. Who wants a cookie controversy, right? I can make a similar color palatte though so let’s talk.

As per my license, I can only ship within Illinois, although I prefer to physically hand you the cookies myself. Sending cookies can be a rough and hot ride. Broken and smeared cookies are a possibility and a non-refundable risk you take when placing a shipped order. Also, while I ship priority I can’t guarantee that rain, sleet, snow or hail won’t delay your order. Refunds can’t be offered for shipped cookies. Once tracking information is provided, claims for lost orders can be placed with USPS.

Eenie Meenie Order Minimums (that didn’t rhyme – I’m a baker not a poet) I require a minimum order of one dozen for standard size cookies (3-½ to 4-½ in.) Need fewer? Stay tuned for Pre-Order, market or pop up shop announcement on my social media pages. That is where you can buy individual cookies or smaller cookie sets.

Due to the custom work required for each cookie, I am unable to extend discounts regardless of quantity. If you have a specific budget you are working with, feel free to let me know in advance and I’ll do my best to offer you a solution that fits your budget.

Cottage Food Laws While my orders are solely made in my home kitchen not inspected by the Department of State Health Services or local health department, I am a certified home baker with the Kane County Health Department. My kitchen is not nut free, egg free, dairy free, or gluten free. (Boring disclaimer, but I have to say it per the law.)